To use Polar Pay's services, you'll first become our client through our due diligence process. Once approved, your dedicated account manager will guide you on the latest information for your preferred currency. To initiate a transfer, simply provide the transaction and payee details, and then instruct your bank to transfer funds to the designated Polar Pay bank account. Upon receipt, we will proceed with the remittance promptly.

We initiate the remittance process immediately after receiving your funds. The time it takes for the funds to reach the destination may vary depending on the currency and the country involved, typically ranging from a few hours to 1 or 2 days.

At Polar Pay, you will benefit from highly competitive exchange rates with no commissions or hidden fees. We believe in complete transparency regarding all transfer costs.

While we strive to fulfill all legitimate payment orders efficiently, we reserve the right to decline any payment order that appears to be in violation of HKSAR laws, regulations related to anti-money laundering, terrorist activity, terrorist financing, or requirements set by the Hong Kong Customs and Excise Department.

In compliance with laws and regulations, Polar Pay has a responsibility to verify your identity before providing money changing and remittance services. This helps ensure the security and legality of all transactions.

Additional information may be collected to comply with various legal requirements and banking standards in the involved jurisdictions or countries. This could include, but isn't limited to, the reason for the transfer and the nature of your relationship with the beneficiary of the transaction.